Frequently Asked Questions
Everything you need to know about your Orient Cup experience.
What are your standard shipping times?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 5-10 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return or exchange.
How can I track my order?
Once your order has shipped, you will receive an email with a unique tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products microwave and dishwasher safe?
The majority of our drinkware is dishwasher and microwave safe. However, items with metallic accents or delicate hand-painted details should be hand-washed to preserve their quality.
Do you offer gift wrapping services?
Yes, we offer premium gift wrapping and personalized notes at checkout for a small additional fee, making our products perfect for special occasions.